Terms of Service

Agreement to Terms

By accessing or using the website and services of HankSoftware LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

Description of Services

HankSoftware LLC provides technical consulting and custom software development services. Our services include but are not limited to:

• Technical consulting and architecture guidance
• Custom software development and implementation
• Project scoping and planning
• Code reviews and technical audits
• Deployment and hosting services

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website
• Transmit any viruses, malware, or harmful code
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission
• Copy, modify, or create derivative works of the website content

Service Agreements

When you engage our services, a separate service agreement or statement of work will be provided that outlines:

• Project scope and deliverables
• Timeline and milestones
• Pricing and payment terms
• Intellectual property rights
• Confidentiality obligations
• Warranties and limitations

The specific service agreement will govern the terms of that particular engagement and will supplement these Terms.

Payment Terms

Payment terms will be specified in your service agreement. Generally:

• Consulting services are billed hourly or on a retainer basis
• Development projects may require deposits or milestone payments
• Payments are processed securely through Stripe
• All prices are in USD unless otherwise specified
• Late payments may incur interest charges as specified in your agreement

Refund policies will be outlined in your specific service agreement.

Intellectual Property

Website Content

All content on this website, including text, graphics, logos, and software, is the property of HankSoftware LLC or its licensors and is protected by copyright and other intellectual property laws.

Work Product

Ownership of work product created during service engagements will be specified in your service agreement. Generally:

• Custom software and deliverables are typically owned by the client upon full payment
• Pre-existing tools, frameworks, and methodologies remain the property of HankSoftware LLC
• We may retain the right to use anonymized code patterns and methodologies for other projects

Confidentiality

We understand the importance of confidentiality in business relationships. We agree to:

• Keep all client information and project details confidential
• Not disclose confidential information to third parties without consent
• Use confidential information solely for the purpose of providing services
• Return or destroy confidential information upon request

Specific confidentiality terms will be detailed in your service agreement.

Warranties and Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The website will be available at all times or error-free
• Results from our services will meet all expectations
• Any software or code will be completely free of defects

Specific warranties for services will be outlined in your service agreement.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANKSOFTWARE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless HankSoftware LLC from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of another party
• Content or materials you provide to us

Termination

We reserve the right to terminate or suspend your access to our website or services at any time, with or without cause or notice, for any reason, including violation of these Terms.

Service engagements may be terminated in accordance with the terms specified in your service agreement.

Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which HankSoftware LLC operates, without regard to its conflict of law provisions.

Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless otherwise specified in your service agreement.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our website or services after such changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between you and HankSoftware LLC regarding the use of our website and services.

Contact Information

If you have questions about these Terms, please contact us: