Privacy Policy

Introduction

HankSoftware LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Project descriptions and requirements
• Payment information (processed securely through Stripe)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage consultation bookings and service requests
• Communicate with you about your inquiries, bookings, and projects
• Send you updates, newsletters, and marketing communications (with your consent)
• Process payments and manage billing
• Analyze website usage and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your data is stored securely in our database and is only accessible to authorized personnel who need access to provide our services.

Third-Party Services

We use third-party services that may collect information about you:

• Stripe: Payment processing. Stripe's privacy policy applies to payment information.
• Google Calendar: For booking and scheduling consultations (if integrated).
• Analytics Services: We may use analytics tools to understand website usage patterns.

These third parties have their own privacy policies governing data collection and use.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we may use:

• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information

To exercise these rights, please contact us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

GDPR Compliance (EU Residents)

If you are located in the European Economic Area (EEA), we process your personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.